Neal R.
21:07 24 Jan 24
Friendly great service during sign up
Kate T.
23:47 12 Mar 24
I had a great experience with a responsive customer service person named Ray.
D D
14:01 18 Mar 24
We had a great experience with Mid Hudson Cable.The associates that helped us were very polite and offered the best customer service. We are very fortunate they are there. Your representative BRYANNA was so helpful .She walked us thru a problem we had with our television. She was very patient and knowledgeable. Thank you, BRYANNA.Anthony and Doreen Downing
Kathleen W.
12:57 11 Apr 24
I'm always surprised by how great the customer service is from Mid-Hudson Cable This is not the norm in today's society unfortunately. For example - spoke with 'Donna' yesterday regarding costs and potential ways to save on my bill - and surprise - I spoke with a human being with a real-life personality! What a pleasure. Kudos to MHC for 'keeping it real' and Donna deserves a 'job well done' from management!
T.J. R.
14:03 26 Apr 24
Posting for a friend: Excellent staff at the call center/offices. No wait time and was greeted by a patient and capable staff member that was able to resolve my complicated billing refund with ease.While I’ve now moved from your service area, my whole experience from an amazing installation tech, to service, billing and now close-out, has been friendly and smooth.Keep up the great work Mid-Hudson Cable. You are a standout!!!!
Domenick N.
20:21 02 Jul 24
Josh did a great job fixing the WiFiHe worked very well in a clean uniform and no mess anywhere around the job site. Very professional and well manneredThank you !!!
J-DeSarno
14:10 24 Jan 25
Peter F.
20:58 17 Jan 25
Internet plus TV got too expensive for us retired folks. Dropped down to internet only. Had to drive to Catskill to drop off our receivers and remotes.
Cheryl B.
22:48 05 Jan 25
Kevin W.
19:07 23 Nov 24
Great customer support. Techs did an excellent job, fast easy fix.
Danielle B
19:15 22 Nov 24
Braulio Eduardo Sosa (.
02:37 21 Nov 24
I want to highly recommend mid Hudson cable due to the reliable service on a consistent and daily basis. The internet speed is fast and reliable all throughout my house. The staff is very courteous and helpful in addressing issues in a timely manner. One thing I would recommend the company do is to provide more affordable pricing options or promotions for existing customers after the one or two years of service is completed as the prices go up considerably after this initial time period. While this is communicated up front, which I commend the honesty, I would recommend a loyalty option for existing customers who continue with the service throughout the years with excellent payment history. Overall, I would highly recommend this company for all your internet needs, the excellent internet connection and speeds, and the excellent customer service.
Martha R.
21:44 14 Nov 24
Carol H.
19:52 06 Nov 24
Our service was always good at MHC. They were prompt about getting back to you and resolving any issues we had.
Elfrieda M B.
20:55 19 Oct 24
Amanda V.
20:50 15 Oct 24
Sarah B.
17:25 11 Oct 24
Good customer service, the technician, Patrick fixed the issue quickly and was very friendly.
mike S.
22:59 07 Oct 24
Representative was very polite,very helpful.
Shawna G.
15:30 04 Oct 24
Wonderful customer service. Michelle was able to help get my service back up and running and she was courteous and knowledgeable!
Martha I.
02:49 04 Oct 24
Everything worked out well, thank you for a win win solution. ♥
Jeff D.
03:02 01 Oct 24
Kristofer W.
21:55 19 Sep 24
If your internet goes out instead of you being a priority customer their lingo is "malarkey household" or said another way a nonsense house. In what world is that appropriate?Over 2 days no internet, yet the money was taken from my account 2 weeks ago.Update: I am revising my rating because the customer service representatives and internet/fiber technicians have been helpful, responsive, and they did fix the connection issue. I appreciate their time and help, thank you!
alexis
21:59 18 Sep 24
Mid Hudson pricing is outrageous. Only reason I’m doing 5 stars is cause the man that came to fix my internet was the best. Wish I remembered his name.
Elaine H.
00:55 17 Sep 24
Very pleasant n kind. Thank you
Sarah J.
18:42 09 Sep 24
I reached out to see if Mid Hudson was available in my area over the weekend and first thing Monday morning, Raven connected with me to help. Raven was incredibly communicative and helpful, connecting with engineers to see if service was yet available at my address and even though it wasn’t, Raven said that they would keep me updated as to when it is available. Raven was amazing and I am so grateful for all of the help!!!
Mary A. S.
18:46 04 Sep 24
Dawn Fountain was Fantastic! Excellent Customer Service! Answered all my questions and offered expertise in my selections! Streaming already up and going in just a day!! Thanks Again!!
William H.
16:31 21 Aug 24
Friendly and expert treatment on phone . Professional and courteous service by technician.
Molly G.
11:46 20 Aug 24
Wonderful customer service! I unfortunately did not get the name of the employees I had interactions with but they all set the standard in customer service- thorough, helpful and patient. From my initial phone call while setting up the account to my experience during installation, their employees were very customer driven and just plain friendly!