Victoria L.
00:54 11 Sep 23
Dawn was very helpful and promptly answered my questions offered a great valued information and was very informative about the services the company offers.
James M.
20:43 10 Nov 23
Fast and great service!
Greg L.
21:07 24 Jan 24
Friendly great service during sign up
Kate T.
23:47 12 Mar 24
I had a great experience with a responsive customer service person named Ray.
D D
14:01 18 Mar 24
We had a great experience with Mid Hudson Cable.The associates that helped us were very polite and offered the best customer service. We are very fortunate they are there. Your representative BRYANNA was so helpful .She walked us thru a problem we had with our television. She was very patient and knowledgeable. Thank you, BRYANNA.Anthony and Doreen Downing
Kathleen W.
12:57 11 Apr 24
I'm always surprised by how great the customer service is from Mid-Hudson Cable This is not the norm in today's society unfortunately. For example - spoke with 'Donna' yesterday regarding costs and potential ways to save on my bill - and surprise - I spoke with a human being with a real-life personality! What a pleasure. Kudos to MHC for 'keeping it real' and Donna deserves a 'job well done' from management!
T.J. R.
14:03 26 Apr 24
Posting for a friend: Excellent staff at the call center/offices. No wait time and was greeted by a patient and capable staff member that was able to resolve my complicated billing refund with ease.While I’ve now moved from your service area, my whole experience from an amazing installation tech, to service, billing and now close-out, has been friendly and smooth.Keep up the great work Mid-Hudson Cable. You are a standout!!!!
Domenick N.
20:21 02 Jul 24
Josh did a great job fixing the WiFiHe worked very well in a clean uniform and no mess anywhere around the job site. Very professional and well manneredThank you !!!
mike S.
22:59 07 Oct 24
Representative was very polite,very helpful.
Shawna G.
15:30 04 Oct 24
Wonderful customer service. Michelle was able to help get my service back up and running and she was courteous and knowledgeable!
Martha I.
02:49 04 Oct 24
Everything worked out well, thank you for a win win solution. ♥
Jeff D.
03:02 01 Oct 24
Kristofer W.
21:55 19 Sep 24
If your internet goes out instead of you being a priority customer their lingo is "malarkey household" or said another way a nonsense house. In what world is that appropriate?Over 2 days no internet, yet the money was taken from my account 2 weeks ago.Update: I am revising my rating because the customer service representatives and internet/fiber technicians have been helpful, responsive, and they did fix the connection issue. I appreciate their time and help, thank you!
alexis
21:59 18 Sep 24
Mid Hudson pricing is outrageous. Only reason I’m doing 5 stars is cause the man that came to fix my internet was the best. Wish I remembered his name.
Elaine H.
00:55 17 Sep 24
Very pleasant n kind. Thank you
Sarah J.
18:42 09 Sep 24
I reached out to see if Mid Hudson was available in my area over the weekend and first thing Monday morning, Raven connected with me to help. Raven was incredibly communicative and helpful, connecting with engineers to see if service was yet available at my address and even though it wasn’t, Raven said that they would keep me updated as to when it is available. Raven was amazing and I am so grateful for all of the help!!!
Mary A. S.
18:46 04 Sep 24
Dawn Fountain was Fantastic! Excellent Customer Service! Answered all my questions and offered expertise in my selections! Streaming already up and going in just a day!! Thanks Again!!
William H.
16:31 21 Aug 24
Friendly and expert treatment on phone . Professional and courteous service by technician.
Molly G.
11:46 20 Aug 24
Wonderful customer service! I unfortunately did not get the name of the employees I had interactions with but they all set the standard in customer service- thorough, helpful and patient. From my initial phone call while setting up the account to my experience during installation, their employees were very customer driven and just plain friendly!
Humberto R.
16:55 05 Aug 24
Hanna was amazing, she took over my account request to help me set up new service and even helped getting the installation moved up. I cannot say better things about her and her work. 10 out 10
Edward B.
15:34 01 Aug 24
Very good awesome keep up the good work the staff are very awesome very nice 🙂
Veronica Ahearn (Italian S.
15:04 25 Jul 24
I'll always love and miss the old school days with our a doubt but you know how hard it was on people to figure out if there was a power outage, or if something with your Internet and your ripping your hair out trying to figure it out keep calling them or you couldn't call them cause no internet and you were stuck well that's what happened to me I have WIFI Internet and what's so cool you know future is def. Changing this time I didn't have to rip my hair out Mid Hudson Cable in Catskill NY 12414 I grew up with and they have so many options you can do and pick whatever that's comfortable for you they never steered me wrong and also the staff are very respectful you don't even have to call them and wait there pretty quick but you also can CHAT with them if you give them your name number and address and a message find out the situation to fix it and someone will get back to you as soon as possible to me there pretty quick getting back with a response and what's so awesome they told me why I don't have internet connection right away not to worry their going to fix the problem now that's pretty cool I didn't have to go crazy trying to find Thank you to Mid Hudson Cable Vision in Catskill NY 12414 for making it so easy for your customers you can also CHAT now instead of calling and sometimes wait all these women and men that work there a**es off deserve a raise and Vacation that's the way I feel and this can be a tough job specially when there a outage your messing with electric wires God for bid something goes wrong and it can be very dangerous at times just like power outage of lights anything electric always stay focused n cautious but thank you very much Mid Hudson Cable Vision and the man Mike that was my CHAT Tec. Getting back to me right away to tell me why I didn't have Internet saved my morning lol 🤣 God Bless you all 👍
Pamela R.
20:56 16 Jul 24
Quite easy to maneuver. Quick help when I had questions.
James B.
16:51 17 Jun 24
Great service - very buttoned up!
nicole R.
23:53 13 Jun 24
Absolutely love the internet service
Tina O.
16:32 24 Apr 24
Laurie
16:27 20 Apr 24
Shari R.
16:33 19 Apr 24
Jeffrey S.
21:40 15 Apr 24
I've had Mid Hudson cable for 24 years. I've been happy with them every day. Need I say more...😊😊😊😄😃😀
jeff10461
19:00 12 Apr 24
Kiera R.
16:42 08 Apr 24
Lou C.
17:47 06 Apr 24
The fellow with whom I spoke graciously answered all my questions, was friendly and knowledgeable. It was an easy experience for me to sign up. He patiently explained all my options
Kyle D.
22:50 04 Apr 24
Xiao S.
18:49 04 Apr 24
Tommy T.
15:01 29 Mar 24
I spoke with Ray. He was very friendly and immediately helped me with my problem. WAY TO GO RAY!!
sueann C.
15:05 23 Mar 24
Charylie D.
16:02 21 Mar 24
When I have called it was fast and easy to talk to someone.
pmciufo
22:11 18 Mar 24
Customer service was so helpful in changing the services to meet my new needs of cable & internet.
Sha S.
14:41 11 Mar 24
Kimie K.
21:58 04 Mar 24
Thanks for always being helpful with any issues I have.